case study What is My Council Services? My Council Services (MCS) provides public sector organisations with innovative smartphone and web applications that enable self-service customer access and mobile working. The MCS platform is unique. It is the only fully synchronised, dynamically configurable and integrated multi-channel customer self-service and mobile working platform. The combination of innovative, cost- effective technology and made-to- measure professional services ensures clients realise rapid returns on their investments. About Torfaen County Borough Council Torfaen County Borough Council is the governing body for Torfaen, one of the principal areas of Wales. Torfaen is home to over 90,000 residents and a thriving business community and tourist industry. It

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