THE CHALLENGE Replicating the engagement of in-person focus groups in a remote workforce The State of Michigan’s Department of Technology, Management & Budget (DTMB) provides vehicles, buildings, building management, purchasing, IT, financial services, mail services, and a print shop among others, for other state departments and agencies. Pam Kenney, a specialist, process, and communication consultant in the Office of Performance Management (OPM) at DTMB, said OPM’s work is integral to the DTMB’s mission to “enable a government that works.” Kenney and her peers are experts in employee engagement, customer satisfaction, and process improvement. They excel at analyzing feedback and gauging how employees are feeling about various initiatives, and until 2020, they gathered this feedb

Join for free to read