Aberdeenshire Council upgrade their contact centre to meet citizen demand and support pandemic crisis One of 32 regional governmental authorities in Scotland, Aberdeenshire Council manages the delivery of public services to a population of just over 261,000 spread across 2,437 square miles of the north east of the country. The region includes the shing ports of Peterhead and Fraserburgh, while other key wealth generators include oil, gas, green energy, and whisky distilling. The benets Gamma solution yields cost savings Multi-channel exibility built-in Solution is robust Gamma is an open and responsive provider Comprehensive reporting enables better resource management Aberdeenshire Council Case studyThe Challenge The authority’s 30-seat contact centre is in Fraserburgh, 40 miles nort

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