Auto Home Farm How The Co-operators modernized policy communications to elevate the client experience As a leading multi-product insurance and financial services organization serving nearly 5.3 million members, for The Co-operators, an enterprise-wide client communications messaging solution was essential. This is what prompted the organization to embark upon its journey to search for a leading customer communications management (CCM) technology platform that would assist in improving its client communications across its entire group of companies. CHALLENGE Legacy systems and inconsistencies across business units The Co-operators had a client communications infrastructure that included multiple systems and third-party composition products. And, as a result, the presentation of

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