How a large Canadian bank modernized regulatory disclosures management for credit card communications— enabling fast, accurate updates and reduced
How a large Canadian bank modernized regulatory disclosures management for credit card communications— enabling fast, accurate updates and reduced
8 PagesHow a large Canadian bank modernized regulatory disclosures management for credit card communications— enabling fast, accurate updates and reduced risk CUSTOMER STORYHow a large Canadian bank modernized regulatory disclosures management for credit card communications—enabling fast, accurate updates and reduced risk BACKGROUND Compliance is king Credit card communications are highly regulated. Banks are required to present cost of borrowing (COB) disclosures at each step of the customer journey, in addition to specific and personalized details about the offer (e.g. dollar amount, interest rate and repayment schedule). Banking regulations require details to be clearly, consistently, and accurately communicated across all materials and channels. Omissions, errors, or inconsi
