How The Co-operators modernized policy communications to elevate the client experience CUSTOMER STORYHow The Co-operators ® modernized policy communications to elevate the client experience As a leading multi-product insurance and financial services organization serving nearly 5.3 million members, The Co-operators needed an enterprise-wide solution for client communications messaging. This is what prompted the organization to embark upon its journey to search for a leading customer communications management (CCM) technology platform that would assist in improving its client communications across its entire group of companies. CHALLENGE Legacy systems and inconsistencies across business units The Co-operators had a client communications infrastructure that included multiple

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