NEC Corporation, a global technology company, transformed its internal operations by implementing the "One NEC System" using ServiceNow's platform. This initiative aimed to digitally consolidate and integrate multiple internal systems, enhancing efficiency and employee experience. NEC's digital transformation focuses on three pillars: internal corporate transformation, customer transformation, and societal transformation. By partnering with ServiceNow, NEC significantly reduced IT inquiry response times and improved resolution rates, addressing key pain points identified through the ServiceNow Inspire Value program. The transformation supports NEC’s mission to create a sustainable society through digital innovation.

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