CASE STUDY How Rogers used online rewards to double sales in six months The Achievers program for Rogers has helped us create a culture of recognition, increase sales, and create healthy competition for our agents! —Director of Business Operations, Rogers “ ” Challenge Rogers Communications is Canada’s leading provider of cable television, high- speed Internet and telephone services, and the country’s largest provider of wireless voice and data communications services. Rogers wanted to motivate their fulfillment reps in the Retail Fulfillment Call Cen - ter to generate up-sell and cross-sell opportunities for every modem or cable box activation. After multiple failed attempts to implement a commission-based structure to motivate employees, Rogers turned to non-cash incentives as a wa

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