Renault partnered with Insider to enhance customer support by integrating Insider's WhatsApp solution and AI virtual assistant. This approach reduced customer wait times by 93% and increased conversion rates (CVR) by 4%. Insider's AI assistant handled inquiries quickly and efficiently, allowing support agents to focus on high-impact tasks. The use of WhatsApp enabled Renault to engage with more customers on their favorite platform, resulting in faster response times and improved customer satisfaction. The partnership with Insider significantly boosted Renault's customer support capabilities and overall customer experience.

Join for free to read