MadeiraMadeira, Brazil's largest home goods platform, partnered with Insider to enhance cross-channel communication and customer journeys. By leveraging Insider’s AI-native platform, Architect, MadeiraMadeira integrated communication channels like WhatsApp, SMS, and Email in less than a week. This integration enabled personalized and timely messages, resulting in a 3.5X higher conversion rate on WhatsApp and a 52X ROI. The collaboration improved customer engagement, streamlined marketing efforts, and strengthened customer relationships, contributing to MadeiraMadeira's success in the competitive online shopping market.

Join for free to read