Customer story ‘If you build it, they will come’? Not when it comes to workplace training. Even the most well-designed training programs often fall short of their promised impact for one simple reason: people don’t do it. Royal Bank of Canada (RBC) knew that to see real results from their frontline training programs, they needed to get associates engaged in learning. So they implemented a training solution that’s fun, fast and fi ts in the fl ow of work. Only a few months into their roll-out to 8,000 retail employees across Canada, RBC is already seeing participation rates in the high 80% (and in some regions a whopping 97%). And people aren’t just logging in once—they’re coming back again and again. How did they pull off this feat, in the midst of pandemic-related disrupt

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