CASE STUDY How Rabobank scaled Video Banking to 10.000+ advisors The challenge. Need for faster, online and personal services In their ambition to be customer-driven and deliver exceptional customer experiences, Rabobank learned that customer expectations are shifting away from physical interactions in local branches towards online, instant and personal experiences. T o meet these new expectations, Rabobank started offering their services through a new digital channel: video banking. Video calling allows Rabobank to offer services in a faster, more convenient and digital way while strengthening customer relationships. The Next Step in Banking Convenience The use case (one of many). Mortgage advice via live video As a first use case for video banking, Rabobank selected mortga

Join for free to read