$ $ How One of the Leading by 50 Percent in 3 Months Utility Companies Increased its Debt Collections with Predictive Analytics© Copyright 2012 WNS (Holdings) Ltd. All rights reserved | wns.com Industry: Travel and Leisure | 01 Industry: Utilities The Client The Challenge The WNS Solution One o The client had a dire business need to re-balance its energy final debt portfolio. On one hand, its debt recovery rate was 4 percent, compared to 14 percent achieved by its competitors. On the other hand, the commissions charged by the client's debt collection agencies were as high as 50 percent of the collected amount, which resulted in high operational costs. Consequently, profit margins were dented. The client intended to optimize its final debt collection processes to improve recove

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