Case Study
How One Credit Union Put Member Needs First.
www.branchserv.com MOVING FROM CASH TO CUSTOMER: How One Credit Union Put Member Needs First. CASE STUDY: The Polish National Credit Union ADOPTION: 2016 PROJECT: Installation of LTA350 cash recyclers from CV Cash Automation and BranchServ BACKGROUND Founded in 1921 by a group of fi fteen Polish immigrants, Polish National Credit Union was originally intended to support savings and loans for residents of the local Chicopee community. It has since escalated its branch presence, its place in the industry and its overall success. PNCU is indeed now a full service community Credit Union with branches located in Chicopee, Chicopee Falls, Granby, Westfi eld, Southampton, Hampden and Wilbraham, MA. Some of the institution’s success can be attributed to strategic acquisitions includin