CUSTOMER STORY How Keen scaled a personal support experience and increased user engagement With Maggie Jan, Director of Developer Advocacy +50,000 Users 50 Employees 30% Increase in customer satisfactionCOMPANY Keen is an analytics API that lets developers build complex, custom, large-scale analytics and data science features directly into their web, mobile, or Internet of Things applications. https://keen.io/ HEADQUARTERS San Antonio, TX INDUSTRY SaaS TYPE B2B PRODUCTS USED Messages Send targeted messages to the right people at the right time Inbox Manage conversations with leads and customers at scale Articles Create and publish help content to a public knowledge base To communicate with more than 50,000 developers that use their platform, Keen relies on Intercom. Tying together powerful

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