Holt Renfrew is considered Canada’s fashion and lifestyle retailer. Founded in Quebec City in 1837, Holt Renfrew is renowned for unparalleled retail experiences and is Canada’s hub for the world’s best fashion and beauty brands. The company has seven stores across Canada and has a mission to empower self-expression and ignite positive change. The Challenge In recent years, Holt Renfrew has experienced unprecedented shifts in the retail space. Between new competition and the surge of online shopping, the retailer has stayed agile to meet changing customer demands. The COVID-19 pandemic and shift to hybrid work added even more complexity to Holt Renfrew’s operations.

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