Industry B2C eCommerce Number of agents 80+ CXM Zendesk Channels Chat, email, phone Process automated Order cancellation and refund AnsweriQ helped automate our customer service order cancellation process. What used to take 5 to 7 minutes of an agent's time now takes us 30 seconds. It integrates right with Zendesk, our CRM platform, and works across all channels when a customer emails, chats, or calls us. Colin Crowley VP, Customer Experience Key Results Reduction in handle time Increment in agent productivity Elimination of manual errors 90 % 11x ~100% How Freshly reduced handle times for key processes by 90% using Artificial Intelligence (AI) and Robotic Process Automation (RPA) Freshly is a wellness company that delivers fully-prepared, healthier meals to customers weekly.

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