How Elsy Tire Pros scrapped old school communication tools. When they see that we are tech-savvy, they like that, because they know that we’re on the ball and can do things in a modern way. The Challenge Before implementing Podium, Gomez and his team didn’t have much of a review strategy. They knew they needed reviews, so they would ask customers for feedback. Many happy customers would promise to review the business, but they wouldn’t follow through on that promise. Podium changed all that. Giving the customer an easy way to give honest feedback was all they needed. Not only does Podium make it easy for the customer, but also the business. “The best part is that it’s so easy,” said Gomez. “You just click a button and put in the name and phone number. When you make it easy to leave a revie

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