93-year-old Pierce Flooring & Design takes a youthful approach to appointment reminders. Before Messaging Platform, we had a less than a 50% success rate calling our customers on the phone. Now we have above a 90% success rate getting ahold of customers. The Challenge Pierce Flooring and Design is a family-owned business based out of Billings, Montana. They have seven locations and have been around for 93 years. Throughout those years they have learned the value that communication has on the relationship with their customers. Although the medium they use to get ahold of their customers has changed throughout the years, from handwritten letters to text messaging, Pierce Flooring and Design prides themselves on always using the forms of communication their customers and prospects want. Steve

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