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How data-driven contact center analytics delivered US$40 million savings

How data-driven contact center analytics delivered US$40 million savings

Genpact
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PROCESS • ANALYTICS • TECHNOLOGY How data-driven contact center analytics delivered US$40 million savings Generatin G anaLYtiCS impa Ct Case Study Client industry Business need addressed Genpact solution Business impact Fortune 100 financial services firm Financial services Optimize customer contact center operations to reduce costs, increase customer satisfaction, and eliminate functional silos by implementing advanced analytics to mon

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Related Solution Sets

Financial Industry
Contact Centers

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