As a leading provider of customer engagement solutions, CSG has been driving digital innovation for leading brands for 35 years. Like many companies, CSG managed its SOX compliance and audit program in a manual environment, using spreadsheets and email — but as internal audit’s role as a partner to the business continued to grow over time, Terri-Anne Wallen, VP of Internal Audit and Risk Management at CSG, recognized a need for audit management technology to gain efficiencies that would enable the team to continue adding value to the business. “One of our organization’s strategic goals is technical advantage,” said Wallen, “and it was part of the audit department’s natural growth that we needed to be technically savvy in support of that goal.” T he audit team was making thei

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