CSGI.COM CSG BUILDS ADAPTABLE VOICE SOLUTION FOR STATE HEALTHCARE PROGRAM | 1 CSG BUILDS ADAPTABLE VOICE SOLUTION FOR STATE HEALTHCARE PROGRAM © 2020 CSG SYSTEMS INTERNATIONAL, INC. AND/OR ITS AFFILIATES (“CSG”). ALL RIGHTS RESERVED. CSG® IS A REGISTERED TRADEMARK OF CSG SYSTEMS INTERNATIONAL, INC. THE EVV PROGRAM CHALLENGE With the aim of combating fraud, Congress enacted a law requiring in-home care professionals to electronically document their services before they can receive Medicaid reimbursement. Congress tasked the states with setting up these electronic visit verification (EVV) systems for the providers to use. Using an EVV system, health and personal care providers would log information such as the dates they visited a home, what services they provided and for how long.

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