ADT BUILDS A BETTER BILL WITH THE CSG EXPERIENCES PRACTICE
ADT BUILDS A BETTER BILL WITH THE CSG EXPERIENCES PRACTICE
3 PagesADT BUILDS A BETTER BILL WITH THE CSG EXPERIENCES PRACTICE CUSTOMER OVERVIEW ADT is the most trusted brand in smart home and small business security. As the company’s security products and services have evolved since their beginnings in 1874, they have maintained a focus on superior customer service. ADT has partnered with CSG for customer engagement, including print-and- mail solutions, since 2002. ELEVATING THE BILLING EXPERIENCE In their ongoing efforts to improve customer satisfaction, ADT took the initiative to improve their customers’ billing experience. They wanted an outside perspective, however, on how they could make their billing statements more intuitive. ADT brought in long-time partner CSG and the CSG Experiences Practice to review their existing documents. Eng
