Proprietary ©2017 HOW BOULDER COMMUNITY HOSPITAL REDUCED WAIT-TIMES BY 10 MINUTES USING PATIENT SELF-SERVICE AS PART OF A LEAN SIX SIGMA INITIATIVE BUSINESS DRIVERS A Lean Initiative Over a three-year planning period, Boulder Community Health (BCH) used Lean Six Sigma process improvement principles to optimize flow, eliminate waste, create standard workflows, and ultimately select a technology to appropriately triage the high volume of patients. BCH consolidated its inpatient acute care operations into one location with a centralized registration area for all services. Given the anticipated increase in daily patient registrations, the hospital implemented a patient queuing system to streamline flow. Prior to deployment, patients waited in lines in excess of 15-20

Join for free to read