Proprietary ©2017 ENTERPRISE ROLLOUT AT THE NATION’S LARGEST HEALTHCARE SYSTEM PATIENT SELF-SERVICE AT THE VETERANS ADMINISTRATION BUSINESS DRIVERS Veterans Point of Service Initiative Veterans Point of Service (VPS) is a Veterans Health Administration (VHA) initiative that provides Veterans with convenient control of their own health information, while streamlining and standardizing basic patient-facing activities at VA medical centers and community- based clinics nationwide. The VA's goal was to procure and deploy an enterprise commercial self-service platform (hardware, software, and services) to VA health facilities throughout the US and its territories. As the result of a competitive RFP process, Vecna was selected to implement VetLink in 2009 a

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