How Baptist Health System reduced manual processes with a more streamlined electronic case scheduling workflow
How Baptist Health System reduced manual processes with a more streamlined electronic case scheduling workflow
2 PagesBaptist Health System streamlined its OR scheduling process by partnering with LeanTaaS iQueue, resulting in significant improvements. Challenges included disparate workflows, multiple communication channels, high call volumes, and errors in case submissions. The solution was a centralized electronic case scheduling system that standardized processes and provided visibility into OR schedules, reducing errors and inefficiencies. Results from May to June 2021 showed a 46% reduction in abandoned calls, a 50% decrease in call handle times, and an additional four cases scheduled daily per hospital, along with improved staff flexibility and utilization.
