How Addison Lee Group applied Sabio’s Voice of the Customer solution to grow CSAT and NPS during a period of extreme change
How Addison Lee Group applied Sabio’s Voice of the Customer solution to grow CSAT and NPS during a period of extreme change
5 PagesSince its formation in 1975, Addison Lee Group has grown to become one of the world’s largest managed premium car services. The group now operates across some 350 cities worldwide, expanded recently with the acquisitions of Tristar and Flyte Tyme, and now completes over 10 million customer journeys a year. Addison Lee Group differentiates by allying the latest technologies with traditional customer service values. Competing in a market transformed by the order-by-app revolution, Addison Lee Group has invested significantly in modernizing and digitizing its customer engagement model.
