How a network marketing company boosted their online reputation with the help of their community of promoters Stream saw their Google review rating climb from 2.4 to 3.7 by leveraging promoters identified with SurveyMonkey CX Lengthy questionnaires led to a shortage of promoters A brand’s online reputation is critical in today’s digital world—reviews can make or break a business. Stream, a direct selling company that provides a host of services from energy to wireless, and its sales force of independent associates encountered this challenge first-hand. They felt that their small number of online reviews didn’t accurately reflect the quality of service their organization provides, and hoped a new marketing initiative that encouraged their biggest promoters to write reviews would he

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