Delivering Success as a Service with SIAM Virteva, a provider of as-a-service solutions for ServiceNow and Microsoft Cloud customers, needed to improve the economies of scale on which an MSP relies. The Problem As a managed service provider (MSP) for mid-sized organizations, Virteva is required to connect into each of their customers’ systems to service their IT needs. But performing that manually, with “swivel-chair” integrations, meant that they were losing the economies of scale on which an MSP relies. After initially developing integrations in-house to connect the customer systems to their own, Virteva figured that there had to be a better way, and chose to partner with Perspectium. The Solution Virteva selected Perspectium because of their understanding of ServiceNow – the servi

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