How a fortune 100 financial services company transformed its basic servicing communications into improved customer experiences CUSTOMER STORYHow a fortune 100 financial services company transformed its basic servicing communications into improved customer experiences For one large, U.S Fortune 100 financial services firm that provides investment and retirement services for millions of members, customer experience management was a top priority. However, the organization determined that many key communications for a retirement record-keeping service had become unmanageable. The service was unable to facilitate the kind of positive user experience they wanted to deliver. This prompted them to seek the help of Messagepoint, which quickly became an important partner in helping the

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