How one customer communications service provider accelerated change by transforming document change management CUSTOMER STORYHow one customer communications service provider accelerated change by transforming document change management CHALLENGE Glacial process for document changes A major UK customer communications service provider was feeling pressure from clients who wanted greater control and efficiency in managing routine changes to their printed and electronic communications. For one of its largest clients, a global insurance carrier offering white label products to employers in 100 countries, even a simple change to a telephone number, signature or logo took months to complete. The insurer’s complex collection of software and systems—and its reliance on IT—created enormo

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