DenizBank, a major Turkish bank with over 25 years of operation, 15+ million customers, and 12,000 employees, partnered with Verint to adapt to the digital-first demands of their customers, especially during the pandemic. By implementing Verint's suite of solutions including Speech Analytics, Automated Quality Management, Real-Time Agent Assist, and Passive Voice Biometrics, DenizBank transitioned to a remote workforce, improving customer experience and security while reducing costs. Results include a 100% increase in quality evaluation and scoring, a 30% increase in compliance scores, a 15% boost in sales, and a 10% decrease in employee turnover.

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