HOME LOANS I SUCCESS CASEHOME LOANS I SUCCESS CASE THE CUSTOMER. A leading German OmniChannel bank focused on SMEs. > 1,000 employees THE TASK. Automated detection and contextual capture of needed documents as part of the evaluation and processing of mortgage lending applications THE GOAL. ? Low-margin business: Cost reduction in loan processing ? Faster decisions: Speed up the loan process ? Process efficiency: Automation of process parts to relieve the mundane tasks on skilled workers Applying for a construction loan is made especially difficult by shifting channels of digital communication and manual work steps: Receiving and validating the required documents, Identification and evaluating of the information obtained. The manual construction loan process is lengthy and cos

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