AI & INTELLIGENT PROCESS AUTOMATION IN INSURANCE Page 1 AI & INTELLIGENT PROCESS AUTOMATION IN INSURANCE ANDREAS KLUG AI EVANGELIST ITYX SOLUTIONS, INC. The importance of RPA and AI for business processes automation in insurance companiesAI & INTELLIGENT PROCESS AUTOMATION IN INSURANCE Page 2 Expected response time for a custom email for open contract questions (for 10 percent of the customers). Source: Market management of an internationally active top insurance company Expected response time for acustom email concerning pending contract questions (for 46 percent of the customers). Source: Market management of an internationally active top insurance company Average response time for a customer email at personal vehicle insurance branch offices. Source: DISQ Percentage of in

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