SUCCESS STORY: TRANSAT Holiday Travel Leader Transat Consolidates Contact Center Operations Across Five Countries Transat, A.T., Inc., is a global tourism leader that specializes in holiday travel, including air transportation, accommodations, and travel packaging. The company, which is celebrating their 30th anniversary, is headquartered in Montreal, Canada and has more than 5,000 employees worldwide and 2.3 million clients. Transat serves over 50 destinations and maintains a fleet of 44 aircraft. Lacking Flexibility to Support Rapid Growth Limited by their legacy Avaya contact center infrastructure, Transat struggled to provide consistent, seamless service across their contact centers. With locations in Canada, England, Scotland, France and the Netherlands, each Transat

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