Hillarys GDNA

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Customer contact is made-to-measure with QMax The Challenge Hillarys visit 16,000 homes a week to measure and fit blinds and shutters. Central to these operations is the company’s customer contact centre with over 150 agents managing over 20,000 calls a week. The centre is split into two functions: the Appointment Booking team, open 7 days a week, and the Customer Service Centre, open Monday to Friday. The different nature of the calls mean

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Hillarys GDNA

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