Nice helped PSEG improve customer experience by standardizing on CXone Mpower and Feedback Management solutions. Their platform increased response rates, enabling PSEG to gather deeper CX insights and identify key training opportunities. Nice’s dashboards facilitated cross-departmental data sharing, helping PSEG enhance CSAT and maintain high overall CX ratings. This unified approach empowered PSEG to optimize customer feedback processes and drive meaningful improvements across its utility operations in Newark, NJ.

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