Case Study

High Power Technical Services Reduces “Not at Home” Costs and Improves Customer Satisfaction

High Power Technical Services Reduces “Not at Home” Costs and Improves Customer Satisfaction

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High Power Technical Services Reduces “Not at Home” Costs and Improves Customer Satisfaction Industry: Satellite TV Company: High Power Technical Services Application: Appointment Confirmation, ET A Updates, and Surveys Telephony: Digium Switchvox PBX Database: Homegrown SQL Deployment: 8 Weeks The Business Challenge How many on-site visits (often called “truck r olls”) should it take to install satellite TV or other home service? On

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