Case Study
HGS Turns Challenges into Conversion, Retention Opportunities for Fortune 200 Insurer
CLIENT SUCCESS STORY | INSURANCE | VOICE CONTACT CENTER SERVICES HGS Turns Challenges into Conversion, Retention Opportunities for Fortune 200 Insurer INSURANCE Amidst marketplace uncertainty and cost-containment challenges, health payers are also coping with the staffing and implementation pain points related to extraordinarily busy open enrollment seasons. For these enterprises, today’s strategies increasingly incorporate BPO workflow m