HGS Moves Needle on Sales and Retention for Fujitsu, UK Post Office
HGS Moves Needle on Sales and Retention for Fujitsu, UK Post Office
2 PagesSince 2010, the UK Post Office has held a working partnership with Fujitsu, a Fortune 300 multinational consumer electronics leader. In 2015, when these partners were looking to make a change in outsourced customer care support, they knew to draw on lessons learned, for a two- tiered outsourced approach with strong governance and an open, transparent working relationship. Objective The decision for Fujitsu and the Post Office to change outsourc
