case studies: HERO tsc HERO tsc Build a Culture of Quality and Compliance with Optimise. HERO tsc is one of the UK’s leading contact centre companies – an award winning business which thrives on a culture of excellence and a focus on people. With more than 2500 agents in 10 state-of-the-art contact centres around the UK, HERO tsc were looking for a solution to record calls across the whole enterprise economically whilst allowing them to

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