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HBCS

HBCS

Magnetic North
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case studies: HBCS Specialist collection agency HBCS improve best practice protocols using Optimise call recording. HBCS required a solution for all call and screen recording across their network of call centres based out of Philadelphia, Boston and Louisiana. Victoria Ostrow and Tony Zulkowski tell us how Optimise has improved their quality monitoring… HBCS (Hospital Billing and Collection Service), provide a comprehensive range of

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