Case Study Helping Medgate International Improve Productivity & Reporting of Voice InteractionsINDUSTRY Healthcare COMPANY Medgate Basel, Switzerland www.medgate.ch KEY IMPACTS • Increased physician productivity • Accurate and easy call reporting • Easy billing and audit reports for customers Medgate International uses Upland InGenius in their Abu Dhabi Telemedicine Center (ADTC) to link all calls to patient and case records. This has reduced the time physicians spend on logging call information and has improved productivity overall. There is an increase in reporting accuracy, making it easier for managers to view data and to report bill and auditing trails to customers. Staff have found InGenius Connector Enterprise meets all their needs through its functionality

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