Business challenge One of the largest fast food chains in the world was facing execution challenges within its procurement operations. The CPO identified that lack of time and expertise were creating a negative impact on stakeholder and supplier engagement, as well as the overall performance against critical targets. Further, with multiple acquisitions of companies over the past couple of years, there was an increased need to attain procurement synergies, which further enhanced the team’s need for research support. With finite in-house resources, the company recognised that some areas could be better delivered externally. The Smart Cube was engaged to provide new skillsets and a thorough understanding of the external market, in order to drive more informed decision-making across

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