AN ENGHOUSE INTER AC TIVE C ASE STUDY “The Enghouse Interactive solution is already enabling us to establish much greater control over the call management and call routing process. It has armed our customer service staff with a much greater understanding of the nature of calls. It’s already beginning to streamline the whole call management process.” Sandy Abrahams , IT Directorr HELLY HANSEN Overview INDUSTRY Retail CUSTOMER PROFILE Sports an

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