Challenge World Nomads is an Australian-based travel insurance company with its head office in Sydney. The company has 140 employees which includes 40 contact center agents, some of whom work from home, and 30 claims staff. T wo years before going live with Zeacom Communications Center (ZCC), World Nomads purchased a telephony system which they intended on using for 5 years; however, as the business grew they became frustrated and limited b

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