Adobe Customer Story Heathrow reimagines the airport experience. The UK’s aviation hub seeks to make every journey better—in the air, on the ground, and online. “Delivering useful information is clearly a benefit, but our real goal for using Adobe Campaign is to provide travelers with the absolute best airport service.” Simon Chatfield, Head of eBusiness and CRM, Heathrow Airport Limited RESULTS SOLUTION Adobe Marketing Cloud including the Adobe Campaign, Adobe Analytics, Adobe Target, and Adobe Social solutions CUSTOMER CONTACTS per month UNDERSTANDING customer behavior across channels Supports commitment to SERVICE EXCELLENCE Leveraging MOBILE DEVICES to personalize journeys 6 MILLIONAdobe Customer Story A travel destination London Heathrow is Europe’s busiest airport, annually h

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