Heathrow CASE STUDY Overview Heathrow operates in a complex environment that is highly regulated by the Civil Aviati on Authority within the auspices of the UK Nati onal Aviation Security Programme. The compliance to these regulati ons ensure that an airport operates in a controllable, safe and risk-free environment for passengers, employees and assets. As expected, these regulati ons highly impact the framework and tools under which the surveillance and patrols are conducted within the vast and versatile surroundings of such an organization. Scope The selection for the replacement of the obsolete Guard Tour System, which Heathrow had been using, was understandably not based on historical patrol needs but rather on a “for- ward thinking”, where data analysis & business intelligenc

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