Case Study: Health Insurer EmblemHealth The Challenge Prior to CLIENT LETTER, Emblem used Microsoft® Word to generate communications to members, care providers and facilities. The sheer number of employees, templates and locations made managing templates inefficient. Using a stand-alone customer communications solution was putting a damper on productivity; made the review and approval process cumbersome and made maintaining and proving compliance...challenging. Managing T emplates Emblem maintained multiple templates for each type of communication. Master templates were stored on shared drives; however, employees would copy templates to local drives, then personalize documents. T emplates were scattered across nearly 3,000 desktops in 16 workgroups at seven facilities spread ac

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