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HBZS Mining Rescue Services

HBZS Mining Rescue Services

Axelos
Pages 10 Pages

HBZS Mining Rescue Services ITIL ® In a Small to Medium-Sized Business Tomáš Gurný AXELOS.com Case Study October 2015Contents Introduction 3 Adopting and adapting ITIL 5 ITIL’s Continuing Use 8 What are your recommended Best Practices? 9 About AXELOS 10 Trade marks and statements 10HBZS Mining Rescue Services 3 Introduction 1.1 WHO ARE YOU AND WHAT DO YOU DO? My name is Tomáš Gurný. I work as an IT manager for OKD, HBZS, a.s. a medium-sized c

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